Last updated: July 2026
Most disagreements are resolved through direct conversation — but if you and your planner can't reach an agreement, here's how Ratibha helps.
Most issues (timing, scope, last-minute changes) are best resolved directly with your planner through the platform's messaging.
If you can't reach an agreement, contact support@ratibha.com with your booking reference. We'll review your signed contract, offer details, and message history to help mediate a fair outcome.
If mediation doesn't resolve the dispute, either party may pursue resolution through Saudi Arabia's consumer protection channels or the courts of the Kingdom, as applicable.
Keep your signed contract, offer details, and any messages or photos related to the issue — these speed up review significantly.
Saudi Arabia's marketplace for unforgettable events. Plan, celebrate, cherish.